Our no questions asked policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer clients a full refund or free exchange. However, we can offer the client partial refunds depending on the situation, or replacement parts at their costs, plus shipping.
To be eligible for a return, your item must be unused and in the same condition that you received it (no scratches, no wear & tear, no damages of any type.) It must also be in the original packaging.
We also do not accept any shipments that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
To complete your return, we require proof of purchase.
Please do not send your purchase back to the manufacturer. The correct return address is:
400 Birnie St Ext, Greenville, SC 29611. Atn. Synergy Mill
There are certain situations where only partial refunds are granted: (if applicable)
Any products with obvious signs of use which have been opened or used, and the product has suffered wear and tear determined by Moterum, the products may not be returned if more than 30 days have gone by. In certain situations, Moterum may give the customer a partial refund for a used product that is in like new condition.
Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your full refund. Full refunds that are rejected may be still given a substantial partial refund, depending on the product condition and the usage it has been subjected to.
If your full refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a three to five business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 400 Birnie St Ext, Greenville, SC 29611. Atn. Synergy Mill .
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to 400 Birnie St Ext, Greenville, SC 29611. Atn. Synergy Mill
If more than 30 days have gone by after your purchase, you will be responsible for paying for your own shipping costs for returning your item, depending on the situation. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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